2nd Telecom Fraud & Revenue Assurance Forum Africa
25th & 26th April 2023 Maslow Sandton, Johannesburg, South Africa
Many more industries are undergoing various forms of digital transformation, post-COVID, that make them to be critically dependent on communication service providers for their basic operations. This calls for an increasing need for Communication service providers to deliver top notch services characterized with zero customer impact within the industry that is highly dynamic and competitive.
7th Annual African Insurance Forum – AIF 2023
Maslow Sandton, Johannesburg, South Africa 23rd & 24th March 2023
The AIF 2023 brings together senior management from life and non-life insurance companies for networking, education, and interactive discussions on common challenges and innovative solutions.
8th Annual Telecom Customer Experience Summit
24th – 25th August 2023 | Johannesburg
Customer experience (CX) management is at the top of Telco CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers.
2nd Annual Customer Experience For Financial Services
20 October 2023 | Johannesburg
The time has come for customer experience and service professionals to shift from talking about change to actioning it. Pandemic crisis has taught most Companies that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement.
Global Insurance Analytics & AI Summit
17 November 2023 | Johannesburg
2nd Annual Insurance CXO Round Table Africa
14th – 15th December 2023 | Johannesburg
This Round Table brings together CXOs of some of the biggest Insurance companies from Africa. These visionary leaders will examine the challenges of 2021 and concentrate on the most pressing issues of 2022 in the Insurance Industry. They will discuss the impacts of COVID-19 on the African insurance industry and discuss the importance of continually leveraging technologies that are adaptable and sustainable in the long run.
