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2nd Telecom Fraud & Revenue Assurance Forum Africa

25th & 26th April 2023 Maslow Sandton, Johannesburg, South Africa

Many more industries are undergoing various forms of digital transformation, post-COVID, that make them to be critically dependent on communication service providers for their basic operations. This calls for an increasing need for Communication service providers to deliver top notch services characterized with zero customer impact within the industry that is highly dynamic and competitive. 

7th Annual African Insurance Forum – AIF 2023

Maslow Sandton, Johannesburg, South Africa 23rd & 24th March 2023

 The AIF 2023 brings together senior management from life and non-life insurance companies for networking, education, and interactive discussions on common challenges and innovative solutions.

8th Annual Telecom Customer Experience Summit

24th – 25th August 2023 | Johannesburg

Customer experience (CX) management is at the top of Telco CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers. 


2nd Annual Customer Experience For Financial Services

20 October 2023 | Johannesburg

The time has come for customer experience and service professionals to shift from talking about change to actioning it. Pandemic crisis has  taught most Companies that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement.

Global Insurance Analytics & AI Summit

17 November 2023 | Johannesburg

2nd Annual Insurance CXO Round Table Africa

14th – 15th December 2023 | Johannesburg

This Round Table brings together CXOs of some of the biggest Insurance companies from Africa. These visionary leaders will examine the challenges of 2021 and concentrate on the most pressing issues of 2022 in the Insurance Industry. They will discuss the impacts of COVID-19 on the African insurance industry and discuss the importance of continually leveraging technologies that are adaptable and sustainable in the long run.